Product and Order Questions

  • Does the bike come fully assembled?

    At this time, our bikes / motorized bikes / electric bikes are partially assembled out of the box, so you will need to fully assemble the bike yourself. It will be mostly assembled with the exception of some minor components. However, we offer free assistance, installation, and troubleshooting gu...
  • Do I need a license to ride a motorized bike?

    When it comes to legalities on motorized and electric bikes, the best information you will get will be from your local DMV or law enforcement agency. As laws vary from state to state (and sometimes, even county to county), you will need to look at those places for information on motor-assisted bi...
  • How can I have my product be replaced and covered under the warranty?

    If your product is confirmed to be within the warranty period, please contact us via phone, live chat, or email for assistance. Let us know about your concern about the product and your order number for reference. In some cases, photos or a video that best depicts the issue at hand is needed. The...
  • How do I contact you and what is your business hours?

    Our Phone Hours are Mon-Fri: 8:30 AM - 3:00 PM PST. You may give us a call at:  Toll-Free: (800) 317-0479  Local: (714) 242-4540 Our Live Chat Hours are Mon-Fri: 5:00 AM - 8:00 PM PST. Live Chat: Click Here You may send us an email anytime at support@bikeberry.com.
  • How do I make changes or cancel my order prior to shipping?

    Changes or cancellations to your order must be called in via phone or requested via Live Chat within 1 business hour of your order confirmation. Beyond the allowed timeframe, we are not able to guarantee any alteration requests as our warehouse moves quickly to ship all orders. We’ll do our best ...
  • I have questions about a product. How can I get support?

    You may reach out to us via phone, live chat, or email for assistance. Our phone hours are Monday to Friday 8:30 AM to 3:00 PM PST. Our Chat Support is available from Monday to Friday 5:00 AM to 10:00 PM PST. You may send us an email anytime and we will get back to you shortly once your email inq...
  • I just received my order. Can I have the installation guide?

    You can find all of our Bicycle Engine Kit, Mini Dirt Bike, and ModWheel Kits installation videos available on this link: https://www.bikeberry.com/pages/install-guide. Please watch the video according to the product you’ve purchased. If you are looking for an installation guide that is not on t...
  • I see that you have the BBR Tuning Racing Series Stage 1, 2, 3, and 4. How are they different from one another?

    The difference between BBR Tuning Racing Series Stages 1,2,3 and 4 is the high-performance parts added to the kit. They have the same base engine but each has different added high-performance parts included. Stage 1: Bonus- BBR Tuning Billet Aluminum High Compression Cylinder Head Stage 2: Bonu...
  • My order is incomplete and some of the items I ordered were missing. How can I get help?

    Any missing items must be reported within 15 business days of receiving your order. Please send us an email at support@bikeberry.com and inform us of the following details necessary. Please provide your order number, and photos of the package received showing its contents lined up together so we ...
  • My tracking number shows it’s already delivered but I did not receive it. How can I get this resolved?

    Any lost orders must be reported within 15 business days of receiving your order. If the tracking number shows that it has been delivered but not received, you might consider looking for the package somewhere near your premise or asking your household and neighbors to check if they may have taken...
  • The item on my package arrived damaged. How can I have it replaced?

    Any damaged items must be reported within 15 business days of receiving your order. Please send us an email at support@bikeberry.com and inform us of your order number, photos of the packaging, and photos of the damaged item/s received so we will be able to assess further and provide a resolution.
  • What does 66/80cc mean on the 2-Stroke engine kit?

    The 66/80cc refers to the engine displacement size. While we have chosen to use the long-standing factory branding engine size of "80cc", the true displacement of the bicycle engine is 66cc. Through the years, China bicycle engine manufacturers have advertised their biggest engine as 80cc, theref...